Q&A – Ask a Question, Get an Answer!
About MilMove
No. We are a fully independent community dedicated to providing support and resources for military personal property relocations. We are not affiliated with the U.S. Government or Transportation Service Providers. Our goal is to provide you with information and services with no strings attached!
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Claims Q&A
Under some circumstances an extension may be approved, such as medical leave, TDY, or other official absences. Let the Primary TSP know if you have a good reason for the delay and send them documentation to substantiat,e.
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If you are still within 9 months of delivery, you can still claim FRV. If you are over 9 months and up to 2 years you can file for depreciated value. Some exceptions may apply, but they must be well documented, such as hospitalization, deployment, TDY, Emergency Leave etc.
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When moving refrigerators, you should wait several hours before turning them on. This allows the refrigerant liquid to settle properly. Refer to the instruction manual for manufacturer suggested wait times.
Refrigerators, washers, dryers, and mattresses are essential items. If lost or damaged you should immediately contact the Primary TSP to request instructions for submitting a claim for essential items. The TSP is required to respond within 2 business days.
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You should contact the Primary TSP and request they trace the item. In cases of low value items, you might be advised just to claim the item. If you share your shipment details, the MilMove team can try to assist and point you to the most likely point of loss so further checks can be attempted. Just email us at support@milmove.com
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You need to contact the Primary TSP that was awarded your shipment. Their claims contact information should be listed on the bottom of your Loss and Damage at Delivery form, often refered to as DD Form 1840. It should also be listed in the shipment management tab of the DPS system. Feel free to let us know if you have claims difficulty by sending us an email at support@milmove.com
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Contact your TSP and send them your new address so they can correct it in their payment system.
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General PCS Shipment Questions
You can find the Transportation Office responsible for your PCS shipment by searching here: Transportation Office Locator
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MilMove News
MilMove focuses on sharing news, insights, tips, and experiences related to moving and relocation with the U.S. Military and Department of Defense. Our news blog consists of current news and interesting topics. Most blog topics are present in our MilMove forum so you can comment or add new information.
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Yes, we welcome guest posts and contributions from our community! If you would like to submit a blog article please send an email to support@milmove.com
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We look for PCS related news across the net on a daily basis and post articles regularly. Keep checking back or get news updates sent to you via email sign up for our Newsletter!
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New PCS Move Questions
You need to contact the Primary TSP that was awarded your shipment. Their claims contact information should be listed on the bottom of your Loss and Damage at Delivery form, often refered to as DD Form 1840. It should also be listed in the shipment management tab of the DPS system. Feel free to let us know if you have claims difficulty by sending us an email at support@milmove.com
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The MilMove Discussion Forum
You can access the forum by clicking the link to forum.milmove.com in the header of our blog.
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Yes, users need to register to post in discussions on the forum, however anyone can read the forum. In the interest of full transparency, no posts are hidden.
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The Unofficial PCS Guide
It’s quite comprehensive. Here is a sample of the book that includes the Table of Contents Everything you always wanted to know about PCS moves and maybe a few you were afraid to ask.
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At a normal reaing speed about 20-30 minutes. The important parts are in bold font to make skimming easier. Well worth the time invested.
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Yes, the book will be updated and folks who purchased it will receive an updated version free!
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The guide is priced at $14.95 but for a limited time you can get the flipbook version free! All we ask is that you support our efforts by providing a short honest review.
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The guide is available as a Flipbook, .pdf file, EPUB version and in the future will be available also as a Kindle e-book
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Yes! We love new suggestions, tips and topics for future versions of the PCS guide! Just email me at jdpacker@milmove.com
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