Yes, you can submit a claim for repair or replacement. Unless proven otherwise, electronic devices are assumed to be in working condition prior to moving. In some cases a TSP may arrange for a repair estimate. The repair person may be able to determine the cause of the malfunction and if it is related to shipping or not. For example a 115 Volt appliance plugged into a 220 Volt outlet if you moved from the US to an overseas location with 220 Volt electrical power. If evidence is clear the malfunction was caused by misuse or user error the TSP attempt to deny the claimed item. If in doubt, transfer the item to your Military Claims Office (MCO) in the DPS system.
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